Would you like to place an order?

The first step

If you would like to place an order, please contact us in the fist instance. You can telephone us on 01383 737289 or 07818 426016. Alternatively you can email us. We will then discuss timescales and availability with you.

Timescales

For handcrafted orders, we would prefer to see clients about 6 months before they require their stationery. The minimum notice we require is 6 weeks. Again, please contact us to discuss this aspect of your order. If your items are required in less than 6 weeks then a £60 express order fee will be incurred. We will of course do our best to accommodate you whatever your requirements are.

Deposit

A 50% non-refundable deposit is required to secure your order. The balance payment is required immediately before delivery or collection of your order. Any postage charges will be added to the final balance. Please note that all items are personalised and as such they are non-refundable.

Payment

We can accept cheque payments, please make cheques payable to 'Caralyle Cards & Invitations'. We can also accept payments by credit or debit card either in person or over the telephone via our Streamline machine

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Postage

Postage is by Royal Mail Special Delivery. We charge postage at cost only. Please note that if your order is sent in multiple packages postage will be charged  per package. If you would prefer you are welcome to collect your order. When orders are complete we will contact clients to verify the correct delivery address or arrange a suitable collection time.

Caralyle Cards & Invitations do not accept any responsibilty for any damage caused to your stationery when posting to individual persons. Where appropriate, we will recommend a suitable packaging to best protect your stationery during postage.

Details

We require all wordings to be provided within agreed timescales. We are happy to print guests names inside handcrafted invitations and on place cards etc but we must have these at least 4 weeks before the agreed delivery date.

Proofs

Proofs are provided in the format agreed at the time of ordering. For catalogue designs we provide email wording layout proofs, for bespoke items full proofs are provided. As stationery items are personalised, any cancellations after signing proofs must be paid for in full.

Specification

We reserve the right to change specifications should materials become unavailable. Any major changes shall have the approval of the customer.